Cookie Policy
1. About this policy
This Cookie Policy explains how IMSHOP UK LTD ("IMSHOP.AI", "we", "us", "our") uses cookies and similar technologies on imshop.ai and its subpages (the "Site").
It should be read together with our Privacy Policy, which explains how we handle personal data more generally, the legal bases we rely on, and the rights available to you.
IMSHOP UK LTD, a company registered in England and Wales, is the controller for personal data collected through the Site.
2. What cookies are
Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device, remember your preferences, and understand how the site is being used.
We also use similar technologies that work in comparable ways, including:
- Local storage and session storage — data stored in your browser rather than sent with each request.
- Pixels and tracking scripts — small pieces of code, sometimes loading a 1×1 image, that record that a page was viewed or an action was taken.
- Software development kits (SDKs) embedded in third-party widgets on the Site.
In this policy we use "cookies" to refer to all of these technologies.
3. Cookies set by us and by third parties
First-party cookies are set by imshop.ai and are readable only by us.
Third-party cookies are set by other organisations whose services appear on the Site — for example analytics providers, advertising platforms, form tools, review widgets, and video players. These providers may be able to recognise your device across other websites where their technology is present, and they act as independent or joint controllers for that processing. We recommend reviewing their own privacy notices, linked in the table below.
4. Categories of cookies we use
4.1 Strictly necessary cookies
Required for the Site to function: page delivery, security, load balancing, language and region routing, and recording your cookie preferences.
These cookies do not require your consent, because the Site cannot be provided without them. They cannot be switched off through our cookie banner.
4.2 Analytics cookies
Help us understand how visitors find and use the Site — which pages are viewed, how long visits last, which sources bring traffic, and where visitors drop off. We use this to improve content and site structure.
These cookies are only set after you consent.
4.3 Marketing cookies
Used to measure the performance of our advertising, to attribute enquiries and demo requests to the campaigns that generated them, and to show you relevant IMSHOP.AI advertising on third-party platforms, including through audience and retargeting lists.
These cookies are only set after you consent.
4.4 Functional cookies
Support embedded features such as video players, review widgets, and forms, and remember choices you make within them.
Where these are provided by third parties and are not strictly necessary, they are only set after you consent.
5. Cookies used on this Site
Retention periods below are those stated by each provider and are indicative; actual duration may vary by browser and by provider updates. Cookies marked as third-party may be set on the provider's own domain rather than on imshop.ai.
Strictly necessary
Analytics — consent required
Google's privacy information: https://policies.google.com/privacy
Marketing — consent required
Meta's cookie information: https://www.facebook.com/policies/cookies/
Functional — consent required
HubSpot: https://legal.hubspot.com/privacy-policy · Trustpilot: https://uk.legal.trustpilot.com/end-user-privacy-terms
6. Legal basis and your consent
Under the UK Privacy and Electronic Communications Regulations (PECR) and the equivalent EU ePrivacy rules, we may only store or access information on your device without consent where it is strictly necessary to provide the service you requested.
For all other cookies we rely on your consent, obtained through the cookie banner shown on your first visit. Non-essential cookies are blocked until you accept them. Where the resulting processing involves personal data, we rely on consent under Article 6(1)(a) of the UK GDPR and, where the EU GDPR applies, Article 6(1)(a) of Regulation (EU) 2016/679.
Declining non-essential cookies does not restrict your access to the Site. Consent is optional, granular by category, and as easy to withdraw as it was to give.
7. Managing and withdrawing consent
Through our banner. You can change your choices at any time by reopening the cookie settings via clicking the cookie icon. New preferences take effect immediately for future page loads.
Through your browser. Most browsers let you block or delete cookies through their settings. Blocking all cookies may prevent parts of the Site from working correctly.
- Chrome: Settings → Privacy and security → Third-party cookies
- Safari: Settings → Privacy
- Firefox: Settings → Privacy & Security
- Edge: Settings → Cookies and site permissions
Through the providers. You can also opt out directly:
- Google Analytics: https://tools.google.com/dlpage/gaoptout
- Meta ad preferences: https://www.facebook.com/adpreferences
Deleting cookies also deletes the record of your preferences, so the banner will appear again on your next visit.
8. International transfers
Where personal data is transferred outside the United Kingdom or the European Economic Area, we ensure that an appropriate transfer mechanism or safeguard is in place where required. Depending on the recipient and the circumstances, this may include an applicable adequacy decision or regulation (including the UK Extension to the EU–US Data Privacy Framework or the EU–US Data Privacy Framework, where the recipient is eligible and appropriately certified), the European Commission's Standard Contractual Clauses, the UK International Data Transfer Agreement or Addendum, or another lawful transfer mechanism.
Further detail, including how to request a copy of the relevant safeguards, is set out in our Privacy Policy.
9. Your rights
Where cookies involve the processing of your personal data, you have the right to access it, to have it corrected or erased, to restrict or object to its processing, to data portability, and to withdraw consent at any time without affecting processing carried out before withdrawal.
To exercise any of these rights, contact us at privacy@imshop.ai.
You also have the right to complain to a supervisory authority:
- United Kingdom — Information Commissioner's Office (ICO), https://ico.org.uk/make-a-complaint/
- European Economic Area — the data protection authority in your country of residence or workplace.
10. Changes to this policy
We update this policy when we change the technologies used on the Site or when legal requirements change. The date at the top shows when it was last revised. Material changes affecting the basis on which we set cookies will be signalled through the cookie banner, and we will ask for your consent again where required.