Sales Expert Agent
Guides customers from discovery to purchase with questions, comparisons and personalised recommendations.
Increase conversion and AOVIMSHOP.AI vs Trengo
Keep Trengo for support. Add IMSHOP.AI to turn conversations into revenue.
Trengo centralizes customer conversations. IMSHOP.AI acts as your AI shopping expert: proactively guiding customers, recommending products and increasing conversion and order value—while connecting to the support stack you already use.
No helpdesk migrationAI guided sellingPersonalized recommendationsWorks with Trengo, Zendesk, Gorgias & Freshdesk
Sales Expert AgentGuides customers to the right product
Support AgentAnswers questions instantly
Available acrossWeb · Mobile web · Native app
TrengoZendeskGorgiasFreshdeskProduct catalogueCustomer data
Different category. Complementary role.
Trengo manages conversations. IMSHOP.AI improves the shopping decision.
The difference is not simply “another AI chatbot.” Trengo is strongest as an omnichannel support and inbox platform. IMSHOP.AI is built around commercial outcomes: understanding intent, advising customers and moving them from discovery to checkout.
Recommended positioning
Keep your existing helpdesk. Add IMSHOP.AI as your AI shopping expert.
No need to replace the tools your support team already uses. IMSHOP.AI can hand over to Trengo—or another service—while adding the guided-selling layer those platforms were not designed to provide.
FeatureIMSHOP.AITrengo
Primary focus✓AI Shopping Agent that increases revenueOmnichannel customer support
Goal✓Drive conversion, AOV & salesReduce support workload
Product recommendations✓AI-powered & personalizedLimited, mainly support-oriented
AI sales conversations✓Built for guided sellingPrimarily FAQ & support
Website behavioral data✓Uses browsing behavior & shopping intentLimited
Catalog understanding✓Deep product knowledgeBasic product lookup
Upsell & cross-sell✓Dynamic recommendationsBasic automation
Shopping journey guidance✓From discovery to checkoutMainly after a customer asks a question
B2B commerce support✓Native B2B capabilitiesPrimarily customer service
Human handover✓IncludedIncluded
Omnichannel inbox✓Via integrationsNative strength
WhatsApp / Email / Social inbox✓Via integrationsNative strength
Ticket management✓Integrates with existing helpdesk platformsNative
Helpdesk replacement✓Connects to any existing helpdeskNative helpdesk
AI shopping assistants
One platform. Different specialist agents.
Start with our two core agents for sales and support, then add specialist experiences around your catalogue, category and customer needs. Every agent can work across web, mobile web and your native app.
Support Agent
Answers product, order, delivery and account questions instantly, with human handover when needed.
Reduce repetitive supportBeauty Consultant
Provides personalised skincare, routine and makeup recommendations.
Personalise the journeySommelier
Recommends wines and food pairings tailored to each customer and occasion.
Increase engagementStylist
Suggests outfits, sizes and accessories based on style, occasion and preference.
Grow average order valueCustom AI Assistant
Train a specialist around your own catalogue, service model and brand voice.
Built around your businessOnline shopping should not feel impersonal
Product pages explain. Great salespeople advise.
In-store customers can ask questions, compare options and get reassurance. Online, uncertainty often appears at the exact moment customers are expected to decide alone—and support usually waits until someone asks for help.
Too much choice slows decisions
Customers struggle to understand differences between similar products and postpone the purchase.
Questions appear at the buying moment
Sizing, compatibility, availability and delivery questions create friction when intent is highest.
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Support is reactive and repetitive
Teams spend time answering common questions after customers have already become uncertain.
Order status 14Product questions 9Returns 7
Two expert roles. One continuous conversation.
Help before the purchase. Support after it.
Helps customers choose with confidence.
The Sales Expert Agent behaves like your best in-store advisor. It asks relevant questions, compares products, explains differences and recommends the right combination.
Proactive product-page icebreakersGuided selling and product comparisonPersonal recommendations and cross-sellAdd-to-cart and wishlist actions
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IMSHOP.AI AgentSales Expert · Online
Do not wait for the customer to ask
Start the right conversation at the right moment.
Shows customers where to begin
Surfaces relevant conversation starters directly on product and category pages.
Starts the conversation
Turns one click or customer question into an immediate guided dialogue.
Helps customers ask the right question
Guides shoppers to explain what they need without overthinking how to formulate it.
Feels like a live consultation
Asks follow-up questions and recommends the most relevant next step.
Measurable commercial impact
Built to improve the metrics that matter.
A two-week live pilot showed how conversational guidance can influence revenue, order value and customer decision-making. Results vary by traffic, assortment and implementation.
Revenue per customer
+0.0%More value generated from existing store traffic during the live pilot.
Total revenue
+0.0%More customers completed better-fitting purchases.
Average order value
+0%Customers selected stronger-fitting products and complementary items.
Availability
0/7Guidance and support at every customer’s decision moment.
Pilot payback
0 daysPayback observed during the referenced live pilot.
Available wherever customers shop
The same expert experience across web and mobile app.
Place proactive AI prompts on category pages, product pages and search, or give customers a full conversational assistant inside your native app. The agent follows the customer journey instead of living in one isolated chat window.
Desktop and mobile webNative iOS and Android appsCategory, search and product pagesFull-screen conversational assistant
Web experienceDesktop and mobile web
Mobile appNative iOS and Android
Live product experienceBoska AI product recommendations
Trained on your own business data
Answers should be useful, accurate and commercially relevant.
The agent combines product and business knowledge with live operational context. It can understand what the customer needs, find the right products and answer questions without becoming a disconnected chatbot.
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AI AgentSales + SupportCatalogue
Orders
Inventory
Customer data
Policies
Knowledge
From your data to a live pilot
Launch without turning AI into another internal project.
Our team handles configuration, integration, training and ongoing optimisation. You get a working experience and clear results instead of a long experimental build.
Connect your data
Provide access to your catalogue, policies, product information and relevant operational data.
Train the two expert roles
We configure commercial guidance, support behaviour, tone of voice and escalation rules.
Launch a live pilot
Place the agent on selected pages, test real conversations and measure customer behaviour.
Improve with an active roadmap
Your product manager uses conversations, feedback and results to continuously optimise performance.
See the agent on your own catalogue
Give customers the help they need—and your team the time back.
Book a conversation and we’ll show how a Sales Expert Agent and Support Agent could work with your products, data and customer journey.
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IMSHOP.AI AgentInteractive demo
What would you like to improve first?
IMSHOP.AI Agent
Great. I’ll show how guided selling can help customers decide faster.