AI Sales & Support Agent for e-commerce

Give every customer your best sales expert and fastest support agent.

One AI agent combines proactive commercial guidance with instant customer support—helping shoppers choose, buy and get answers without adding pressure to your team.

Proactive guided selling24/7 customer supportTrained on your own dataAvailable on web and mobile app

Your business email

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Interests (select at least one)

Sales Expert AgentGuides customers to the right product

Support AgentAnswers questions instantly

Available acrossWeb · Mobile web · Native app

One agent connected to the data already running your business

Product catalogueOrdersPoliciesCustomer dataInventoryKnowledge base

AI shopping assistants

One platform. Different specialist agents.

Start with our two core agents for sales and support, then add specialist experiences around your catalogue, category and customer needs. Every agent can work across web, mobile web and your native app.

Sales Expert Agent

Guides customers from discovery to purchase with questions, comparisons and personalised recommendations.

Increase conversion and AOV

Support Agent

Answers product, order, delivery and account questions instantly, with human handover when needed.

Reduce repetitive support

Beauty Consultant

Provides personalised skincare, routine and makeup recommendations.

Personalise the journey

Sommelier

Recommends wines and food pairings tailored to each customer and occasion.

Increase engagement

Stylist

Suggests outfits, sizes and accessories based on style, occasion and preference.

Grow average order value

Custom AI Assistant

Train a specialist around your own catalogue, service model and brand voice.

Built around your business

Online shopping should not feel impersonal

Product pages explain. Great salespeople advise.

In-store customers can ask questions, compare options and get reassurance. Online, uncertainty often appears at the exact moment customers are expected to decide alone—and support usually waits until someone asks for help.

Too much choice slows decisions

Customers struggle to understand differences between similar products and postpone the purchase.

Questions appear at the buying moment

Sizing, compatibility, availability and delivery questions create friction when intent is highest.

Support is reactive and repetitive

Teams spend time answering common questions after customers have already become uncertain.

Order status 14Product questions 9Returns 7

Two expert roles. One continuous conversation.

Help before the purchase. Support after it.

Helps customers choose with confidence.

The Sales Expert Agent behaves like your best in-store advisor. It asks relevant questions, compares products, explains differences and recommends the right combination.

Proactive product-page icebreakersGuided selling and product comparisonPersonal recommendations and cross-sellAdd-to-cart and wishlist actions

IMSHOP.AI AgentSales Expert · Online

I need a lightweight jacket for cycling to work, but it also needs to handle rain.

Do not wait for the customer to ask

Start the right conversation at the right moment.

Shows customers where to begin

Surfaces relevant conversation starters directly on product and category pages.

Starts the conversation

Turns one click or customer question into an immediate guided dialogue.

Helps customers ask the right question

Guides shoppers to explain what they need without overthinking how to formulate it.

Feels like a live consultation

Asks follow-up questions and recommends the most relevant next step.

Measurable commercial impact

Built to improve the metrics that matter.

A two-week live pilot showed how conversational guidance can influence revenue, order value and customer decision-making. Results vary by traffic, assortment and implementation.

Revenue per customer

+0.0%

More value generated from existing store traffic during the live pilot.

Total revenue

+0.0%

More customers completed better-fitting purchases.

Average order value

+0%

Customers selected stronger-fitting products and complementary items.

Availability

0/7

Guidance and support at every customer’s decision moment.

Pilot payback

0 days

Payback observed during the referenced live pilot.

Available wherever customers shop

The same expert experience across web and mobile app.

Place proactive AI prompts on category pages, product pages and search, or give customers a full conversational assistant inside your native app. The agent follows the customer journey instead of living in one isolated chat window.

Desktop and mobile webNative iOS and Android appsCategory, search and product pagesFull-screen conversational assistant

Web experienceDesktop and mobile web

Mobile appNative iOS and Android

Live product experienceBoska AI product recommendations

Trained on your own business data

Answers should be useful, accurate and commercially relevant.

The agent combines product and business knowledge with live operational context. It can understand what the customer needs, find the right products and answer questions without becoming a disconnected chatbot.

AI AgentSales + Support

Catalogue

Orders

Inventory

Customer data

Policies

Knowledge

Built for commerce—not just conversations

See how IMSHOP.AI compares.

Many AI tools start with support and add commerce features later. IMSHOP.AI is designed around product discovery, proactive selling, customer support and continuous optimisation from day one.

Capability	IMSHOP.AIBest fit for commerce	Tidio	Twini	Gorgias AI	Intercom Fin
Purpose-built for retail sales	✓	!	✓	!	×
AI shopping assistant	✓	✓	✓	!	×
Proactive shopper engagement	✓	!	!	×	!
Behaviour-driven conversations	✓	!	!	×	!
Product discovery & recommendations	✓	✓	✓	!	×
Order support & FAQs	✓	✓	!	✓	✓
CRM & commerce integrations	✓	✓	!	✓	✓
Dedicated Product Manager	✓Included	×	×	×	×
Launch in weeks	✓	✓	!	!	!
Pricing designed for unlimited conversations	✓	×	×	×	×

✓ Available! Partial or limited× Not core to the product

Comparison reflects the product positioning and scope used for this page. Feature availability can change; confirm specific requirements during evaluation.

From your data to a live pilot

Launch without turning AI into another internal project.

Our team handles configuration, integration, training and ongoing optimisation. You get a working experience and clear results instead of a long experimental build.

Connect your data

Provide access to your catalogue, policies, product information and relevant operational data.

Train the two expert roles

We configure commercial guidance, support behaviour, tone of voice and escalation rules.

Launch a live pilot

Place the agent on selected pages, test real conversations and measure customer behaviour.

Improve with an active roadmap

Your product manager uses conversations, feedback and results to continuously optimise performance.

See the agent on your own catalogue

Give customers the help they need—and your team the time back.

Book a conversation and we’ll show how a Sales Expert Agent and Support Agent could work with your products, data and customer journey.

Your business email

Request a demo

Interests (select at least one)

IMSHOP.AI AgentInteractive demo

What would you like to improve first?

Increase conversion✓

Reduce support load

Improve product guidance

IMSHOP.AI Agent

Great. I’ll show how guided selling can help customers decide faster.